FAQs

Find below some frequently asked questions regarding the NI Parasol.

What does NI mean?

"NI", in Spanish / French, means "neither / nor", something that does not look like either. As the name suggests, the NI Parasol is a multi-functional creation that can used for both day and night. In the day, it provides shade from the sun and rain. At night, the NI Parasol provides shelter from the rain as well as provide beautiful ambient light.

Is the NI Parasol certified for outdoor use?

The NI Parasol is specifically designed for outdoor use in rain or shine. Using an outdoor powder coated aluminum frame, the NI is hard wearing and can withstand harsh weather with minimal wear and tear. Its electric components have also been IP65 certified to be water resistant.

Is the NI Parasol easy to maintain?

Our high quality LED parasol has been designed to be durable and long lasting. As we use LEDs, the lights will last for many years to come. If on the off chance that you do require maintenance, our parasol is easy to repair. Please refer to our repair video for more details.

Why are there two colors of the lighting?

The NI uses 2200K and 1800K for up-light and down-light respectively. Our idea is to deliver an eye-catching candle light at night time while at the same time ensuring a satisfying light effect in whatever color you picked for the fabric with the 2200K up-light.

Does NI have any safety concerns?

Since NI uses a 12V low-voltage LED driver, it does not produce any heat as normal incandescent lights do and is safe to touch.

What is the warranty?

We are confident that our products are of a high quality, built to last for many years if taken care of properly. We offer 3 years free parts warranty should any problems arise.

Where is the NI Parasol made?

Our partner company, Excellent Limited, has been in the furniture business for over 20 years and we have our own factory located in Guangdong, China.

Can I request customization?

Some customization is possible with minimum MOQ and plenty of lead
time. Please contact us directly for more information.